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General terms and conditions

Bonus system and special rates.

Physical entities of ShipEx will save up 5-10% bonus from each placed order’s price. 

And legal entities will have a special rate.

For customers with the status of Premium service "Home delivery" is free.

Special Offers From Our Partners (Soon)


Guarantee delivery time. Bonus in the amount of 5% for each day of the parcel delay (after the 10th working day from the day the parcel arrives at the warehouse in the USA), with the status of Premium a bonus will be 10%*.

Weight guarantee.We will provide fivefold bonus for every mistake, and it will be tenfold bonus for Premium customers.

* Bonuses are provided on the basis of a client’s request (not more than 50% of the shipping cost)

The process of acceptance of goods in a foreign warehouse.

When the data of one of the Shipex personal addresses is given to the customer of warehouse in USA, he is obliged to send his package to the mentioned address.

All the provided information must be visible on the parcel, in the addressee section. In case of its absence or incompleteness, we are not responsible for not accepting the parcel, identification and late delivery or no delivery. Acceptance of the parcel is carried out within 1 working day from the moment it is delivered to our warehouse in USA. It is identified and entered in our Shipex system by our employees at the warehouse, after which certain information is given to the addressee about the latter including tracking number, recipients in RA, the time of receipt, the weight and value of the package.

Parcel transportation.

After accepting and registering your parcel, we organize its delivery RA. The period of transportation from acceptance at a foreign warehouse to reaching RA is implementing according to the schedule.  

Shipping from the international warehouse to RA is carried out approximately from 7 to 10 working days. It is possible that these terms can be violated for various reasons: depending on a season, etc. In case of breaking the terms, Shipex, in its own discretion, can provide full or partial reimbursement for it. The latter is caused by delaying. The customer has the right to make a claim to Shipex related to the delay of his parcel. However, the delay caused by the aforementioned cases is resolved at Shipex's discretion and the costumer is obliged to accept instead of disapproving it.

Anyway, in case of appealing the decision, the customer is obliged to cover the expenses related to the process and outcomes of the disapproval (including state duties, advocacy and other expenses).

Counting the weight.

For air delivery to RA the weight is rounded up to 100 grams accurately, starting at 5 grams.

Calculation of non-standard (dimensional*) cases.

The parcels are considered dimensional which width, length and height's sum is exceeding 150 sm, and volume weight is bigger 2 times and more from real weight.                                                     

In this case, the calculation of the cost of the parcels is made with the volume weight (length (sm) x width (sm) x height (sm) / 6000). There is a special reduced cost` 2000 AMD.                                              

*The delivery cost is subjected to recalculation after coming to the ShipEx center.


Your order will be repackaged in our US warehous if it’s necessary, in order to reduce the weight meanwhile maintaining the parcel safety standards. We do not do additional safe packaging at the warehouse, that’s why it is necessary to arrange repacking of your order in advance.


The maximum indemnity for loss or damage to a package is 100.000 AMD.

Arrival of the parcel.

After arriving the parcel to RA customer receives a notification on e-mail that his parcel is in cervice center at Shipex. The client can go to the Shipex service center (at 54 Mashtots street) and receive the parcel also can order delivery to the house or to another address*.

*Legal entities' parcels are given to the custom terminal for preservation (clearance of parcels is made by a customer).

If 48 hours of the parcel, remaining in the custom terminal, ends, thus the customer must pay backup and deposit payments determined by the custom terminal according to the written invoice by ShipEx.

Order of parcel receipt *.

The addressee chooses the most suitable address from Shipex.am in order to receive his (her) parcel. Upon arrival of the parcel, the message "Ready to receive" is mentioned on the appropriate section of the addressee's personal account. The customer can approach one of the nearest Shipex offices to get the parcel or order the item through home delivery or write another address in the mentioned section.

* When a customer is registered at Shipex.am as a business customer (legal entity), his/her parcels are subjected to customs clearance.Customs clearance processes are organized by the business customer (legal entity).

Return of purchases from Armenia to the USA, Conditions and tariffs*.

Time of delivery. 5-10 working days to our warehouse in the USA, Delaware (in case of delivery of another address, shipping time within the US will also increase)

Rate. 5000 AMD/kg + fixed price 2000 AMD.

Weight calculation. The weight is rounding up with a precision of 0.5 kg, minimum 1 kg. the maximum weight of the actual and dimensional is chosen. 20% discount for Premium status.

*Return Label is also required, in case of its absence the price for delivery in the US is added. To get information and buy it online you can at https://www.ups.com/, or contact us. 

Delivery to regions.

Delivery to regions will be conducted within 2 working days. You can receive your parcel at the district center or from the "PRESS STAND" kiosk close to your city after receiving notification that your parcel is in the mentioned place.


The site provides customer's privacy protection. If you require information for identification, be sure that it will be used exclusively in accordance with the document of the privacy policy. When the foreign warehouse receives, scans and identifies a parcel, Shipex is responsible for the loss or damage of the parcel from that moment.

However, we are not responsible for external damages if the packaging has not been damaged during shipping or if there is no causal-reasonable link between packaging (box, parcel) and external damages.

When the customer refuses to take the parcel which is already in RA, then he/she ought to pay the whole price of the shipment to Shipex.